1. Information We Collect

When you shop with us, we may collect the following personal information:

Personal Identification Information: Name, email address, mailing address, phone number.
Order and Payment Information: Credit/debit card details (processed through a secure third-party service), billing address, order details.
Account Information: If you create an account, we collect your username and password.
Cookies and Tracking: We use cookies to improve your shopping experience and analyze website traffic. These cookies help us remember your preferences and track the performance of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing Orders: To fulfill your orders, including shipping and handling of products.
Customer Service: To provide you with customer support, respond to inquiries, or resolve issues with your orders.
Marketing: With your consent, we may send you promotional emails, newsletters, or offers related to new products, sales, or special events. You can unsubscribe from these emails at any time.
Improvement of Services: To improve our website, services, and product offerings based on your feedback or browsing behavior.
Legal Compliance: To comply with legal obligations and protect against fraud or unauthorized transactions.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with the following trusted third-party providers to complete your order:

Payment Processors: To process payments securely.
Shipping Companies: To deliver the products you have ordered.
Email Service Providers: For sending order updates, promotions, or newsletters.
Analytics Providers: To analyze website traffic and enhance user experience through cookies.
These third-party providers are contractually obligated to keep your personal information confidential.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access or disclosure, including encryption during transmission of sensitive information (like payment details). However, no method of online data transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: If any of your personal information is incorrect or incomplete, you can request to update it.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: If you no longer wish to receive marketing emails or newsletters, you can unsubscribe at any time by following the unsubscribe link in our emails.
To exercise these rights or for any privacy-related concerns, please contact us at info@divakarhandicrafts.com.

6. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. Please review the privacy policy of any external website you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 13, please contact us so we can delete it immediately.

8. Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review our privacy policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this privacy policy or the handling of your personal information, please contact us at:

Divakar handicraft pvt ltd
Address: Jaypee Klassic Wish town Sector 134 Noida Uttar Pradesh INDIA 201304
Email: sales@divakarhandicrafts.com
Phone: +919582126142